Privacy Policy
AI Training Academy is a registered business name operated by Business AI Pty Ltd (ABN 57 670 035 640). In this Privacy Policy, references to AI Training Academy, we, us and our mean Business AI Pty Ltd trading as AI Training Academy.
We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, complete a form or check, make an enquiry, subscribe to communications, or otherwise interact with us.
1. What information we may collect
Depending on how you interact with us, we may collect information such as:
- your name
- email address
- telephone number
- suburb, state or general location
- occupation, role or industry
- employer or organisation, where relevant
- career interests and professional goals
- your experience with AI, automation and digital technology
- training and professional development interests
- responses you provide through an AI Skills Check, Career Check, questionnaire or enquiry form
- information you provide when communicating with our team
- enquiry and communication history
- website activity and technical information, such as browser type, device information, IP address and pages visited
- information about how you found us, including advertising source, campaign or referral information.
Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry and we have requested it.
2. How we collect information
We may collect personal information directly from you when you:
- complete a website form
- complete an AI Skills Check or Career Check
- request information
- make an enquiry
- book a call or meeting
- subscribe to updates or communications
- communicate with our team
- register for training, an event or another service.
We may also collect information through cookies, website analytics, advertising platforms and similar technologies.
In some circumstances, information may be received from a referral partner, related business or service provider where permitted by law.
3. Why we collect your information
We may use your personal information to:
- respond to your enquiry
- provide information or results you have requested
- understand your training, career or professional development interests
- identify training or program options that may be relevant to you
- contact you about your enquiry
- provide requested services
- improve our website, communications and services
- understand which audiences, information and advertising are most useful
- measure website and campaign performance
- manage customer and enquiry records
- comply with legal and regulatory obligations
- protect our systems, users and business.
Where permitted by law, and where appropriate consent has been provided, we may also use your information to tell you about relevant training, programs, resources, events or services.
You can unsubscribe from marketing communications at any time.
4. AI Training Academy and EduSmart Institute
AI Training Academy provides an accessible starting point for people interested in developing practical AI and workplace capability.
Some advanced training, nationally recognised qualifications and related enrolment services promoted through this website are provided through EduSmart Institute.
If you enquire about or express interest in an EduSmart Institute program or qualification, relevant information may be provided to EduSmart Institute so it can respond to your enquiry, provide program information, consider your potential suitability or eligibility and, where appropriate, support an application or enrolment.
Where a form will result in your information being provided to EduSmart Institute, we will make this clear at or before the point of collection.
AI Training Academy is not the registered training organisation merely because information about an EduSmart Institute program or qualification appears on this website.
5. Marketing communications
If you have consented to receive marketing communications, or where otherwise permitted by law, we may contact you about relevant training, resources, programs and services.
Marketing communications may be sent by email, SMS or other appropriate channels.
You can withdraw your consent or unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to respond to an active enquiry, booking, application or service you have requested.
6. Cookies, analytics and advertising
Our website may use cookies and similar technologies to help the website function and understand how visitors use it.
These technologies may help us:
- remember website preferences
- understand website traffic and visitor behaviour
- measure enquiries and conversions
- understand which advertisements, campaigns or sources resulted in visits or enquiries
- improve website performance and content
- deliver and measure relevant advertising.
We may use third-party services for website hosting, analytics, customer relationship management, advertising, forms, communications and related business functions.
You can generally control cookies through your browser settings. Disabling some cookies may affect how parts of the website operate.
7. How we may disclose personal information
We may disclose personal information where reasonably necessary to:
- EduSmart Institute where your enquiry relates to an EduSmart program, qualification or enrolment
- related or associated business operations where reasonably required to manage your enquiry or provide a requested service
- technology, website, CRM, email, communications, analytics, payment or other service providers acting on our behalf
- professional advisers
- government, regulatory or law enforcement bodies where required or authorised by law.
We do not sell your personal information to third parties.
8. Overseas service providers
Some technology platforms and service providers we use may store or process information outside Australia.
The countries involved may vary depending on the technology providers used.
Where applicable, we take reasonable steps consistent with Australian privacy requirements when using service providers that handle personal information outside Australia.
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in secure cloud-based systems, customer relationship management systems and other business systems used by us or our service providers.
No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.
10. How long we keep information
We retain personal information for as long as reasonably required for the purpose for which it was collected, our legitimate business and record-keeping requirements, and applicable legal obligations.
When personal information is no longer required, we may securely destroy or de-identify it where appropriate.
11. Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
12. Privacy questions or complaints
If you have a question or concern about how we have handled your personal information, please contact us.
AI Training Academy
Business AI Pty Ltd
ABN 57 670 035 640
Suite 215, Tower 1
55 Plaza Parade
Maroochydore QLD 4558
Australia
Postal address: PO Box 388, Cotton Tree QLD 4558
Email: office@aitrainingacademy.com.au
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response and your complaint falls within the jurisdiction of the Office of the Australian Information Commissioner, you may contact the OAIC.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on this website with its latest update date.